Refund policy

Return & Refund Policy

At Decal Society, every order is made with care. Please read our return and refund policy before placing your order, especially when ordering custom-made vinyl decals.

Returns

Due to the custom nature of our products, we do not accept returns for change of mind.

Please double-check your measurements, chosen colours, design details and spelling before placing your order. Customers are responsible for ensuring the size and colour selected are suitable for their intended application.

We do not offer refunds, exchanges or store credit for:

Change of mind after placing an order.
Incorrect sizes or colours selected by the customer.
Custom designs approved by the customer.
Incorrect measurements or specifications provided by the customer.
Decals that are no longer wanted or are unsuitable for the customer's intended use.

Please note that custom-made decals are produced according to the details and specifications provided or approved by the customer. Once production has commenced, orders cannot be cancelled due to a change of mind.

Damaged or Faulty Items

We carefully prepare and package our decals before dispatch. If your order arrives damaged or you believe there is a manufacturing fault, please contact us as soon as possible.

To help us assess the issue, please provide:

Your order number or proof of purchase.
Clear photographs showing the damage or fault.
Photographic evidence taken before the decal is applied, peeled, transferred or otherwise used.
A brief description of the issue.

Please do not apply or attempt to use a decal if you notice visible damage or a suspected manufacturing fault.

Where damage or a fault is confirmed, Decal Society may offer store credit for eligible issues.

If your product has a problem, you may be entitled to a repair, replacement or refund depending on the nature and severity of the issue.

Damage caused by incorrect application, improper handling, unsuitable surfaces or failure to follow application instructions is not considered a manufacturing fault.

Incorrect Orders

If you receive an item that differs from the order you placed, please contact us with your order number and clear photographs so we can investigate.

If we have made an error with your order, we will work with you to resolve the issue.

Custom Orders

Custom decals are made to the specifications supplied or approved by the customer.

Please review all design proofs, measurements, spelling, colours and other details carefully before approving your order.

Once a design has been approved and production has commenced, changes may not be possible. We are unable to offer refunds for customer-approved designs that are produced according to the agreed specifications, simply because the customer changes their mind.

Shipping & Delivery

We take care when packaging orders for dispatch. Once your order has been shipped, delivery timeframes are subject to the postal carrier.

If your parcel arrives damaged, please contact us with photographs of the packaging and the item before applying or using the decal.

If an order is lost, damaged in transit or otherwise affected by a delivery issue, please contact us so we can investigate and determine the appropriate resolution.